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The quickening
pace of business means you are under even more pressure
to respond immediately to your clients' needs. To do
that, you have to know your customers. You have to have
a complete history of the relationship and of the services
provided. Plus, you need to spend less time maintaining
the relationship, and more time anticipating and responding
to customers' changing needs.
NetSuite's
solutions meet your needs with the following capabilities:
- Complete Customer Records
that provide a full view into all customer documents,
contracts, as well as all interactions with
the services team, billing department and sales
division.
- Real-time Information
to track costs and hours, enabling you to maximise
profitability on specific jobs and clients.
- Integrated Time and Billing
that allow employees to bill time and expenses
to clients and jobs.
- One-Click Approval
to reduce billing paperwork, as well as the
time to final payment.
- File Cabinet Storage
to make all documents, proposals, contracts
and briefs more accessible.
- Customer Centres
that offer self-service portals, giving customers
and vendors a complete view into projects and
billing history, along with the ability to make
payments online 24/7.
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With
NetSuite, you receive immediate and long-term
benefits:
- Improve the client relationship and respond
more quickly to changing needs with a complete
customer history.
- Increase customer satisfaction with a 24/7
Customer Centre that offers a knowledge base,
frequently asked questions, and online payment
capability.
- Spend less time administrating the client
relationship, and more time responding to changing
needs.
- Gain better visibility into project details
and manage your client relationships more effectively.
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| Customer Success Stories |
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GestureTek
"SAP is the Cadillac nameplate, but NetSuite acts like a Cadillac for
a lot less money."
—Gerry Sylvia, Director of Production and Logistics
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Torstar Digital
"NetSuite gave us a single, unified environment where everyone involved in touching the customer had the same view — and for us, that was a very big advantage."
—Jeff Sherman, VP of Finance and Operations |
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