| WHITE PAPERS AND RESEARCH |
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Learn what industry analysts say about NetSuite products by
reading one of these white papers.
Sales Benchmarking Primer
Sales benchmarking is a diagnostic discipline that objectively identifies sales-related performance improvement opportunities and enables best practices solutions to close the gap. This Sales Benchmarking Primer includes two important chapters from Making the Number, the
definitive book about sales benchmarking and a current best-seller.
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CRM Best Practices Adoption
Organizations continue to spend heavily on customer relationship management (CRM) — $11 billion annually by 2010 — to grow the top line, improve the customer experience, and boost the productivity of customer-facing workers. To better understand how enterprises can get the most value from this investment, Forrester Research surveyed 260 business and technology decision-makers and influencers to discover their strengths and weaknesses in adopting 11 sets of CRM capabilities consisting of 150 best practices. This white paper analyzes the results and makes recommendations for turbo-charging your CRM programs.
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The Benefits of Integrated Business Management Software for Wholesale Distributors:
Overcoming the Barriers of Stand-alone Business Applications
Addressing the mish-mash of disconnected applications is the first step a wholesale distribution company can take to gain better control of its business operations and increase the efficiency of those operations. This NetSuite white paper on growing businesses looks at the value of a single integrated suite of software in providing significant advantages to the business, accommodating the breadth of the company's business processes, while providing the flexibility for even small companies to tailor the suites to meet their specific business needs.
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Best Practices for Killer E-tailing
What do you really know about your ecommerce customers? Today's top e-tailers can view their customers' financial data, purchase history, support questions, marketing campaign history and scheduled activities all in one place. And they can also tell you exactly what each of their store visitors have done on their site — what pages they've seen, what items they've added to their cart, and what paths they've taken through the site. Learn the key best practices for selling more over the Web — the Nirvana for ecommerce businesses.
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Managing the Multi-Company Corporation
Managing the books in any company is increasingly challenging in the face of GAAP, Sarbanes-Oxley, and the International Financial Reporting Standards (IFRS). The complexity increases for entrepreneurs who start and manage multiple companies, and for growing businesses that include subsidiaries in other countries. But the challenge in managing several separate entities isn't just in closing the books — it is also in the everyday issues of managing a diverse sales force, with forecasts, quotes, sales, and commission payouts, etc., perhaps in different currencies, with the need to see in an instant the total health of the enterprise through real-time data and key performance indicators.
This white paper, one in the NetSuite Business Series for Growing Businesses, reviews the issues and the solutions for the multi-organizational enterprise to manage both its sales and financial components, including requirements for addressing differing currencies, taxation rules and local and consolidated reporting.
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Download the white paper [UK] |
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The Ecommerce Edge: The Benefits of an Integrated Business Management Software Suite
Overcoming the Barriers of Stand-alone Ecommerce Applications
Today's ecommerce companies today feel the need for a transfusion — the operational boost that can move them to a customer-focused business with the ability to grow even larger. Addressing the plethora of disconnected applications is the first step e-tailers can take to gain better control of their business operations and increase the efficiency of those operations across all its storefronts. A single integrated business management application provides significant advantages to the business, accommodating the breadth of the company's business processes, while providing the flexibility for even small companies to tailor the suites to meet their specific business needs.
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Nucleus Research Note: NetSuite Helps Global Companies Cope
This Research Note reviews Nucleus Research's findings in a study of NetSuite One World customers. Companies interviewed reported the ability to manage multiple currencies, languages, time zones, and accounting structures through a single interface. Nucleus found that NetSuite customers cited increased visibility, operational efficiency, and financial control. |
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Nucleus Research: NetSuite ROI Evaluation Report
Nucleus Research reports that NetSuite, the leading integrated web-based business software suite, can deliver a positive return on investment in fewer than 9 months, by significantly automating processes, boosting sales, increasing productivity, reducing or avoiding headcount, increasing data visibility, and retiring costly legacy systems. Read more how NetSuite business management software provides a positive return on investment to businesses. |
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SMBs Must Eliminate Information Silos to Improve the Customer Experience
This Yankee Group report identifies the major IT issues faced by small and mid-sized companies. Topping the list are information silos, lack of IT staff, and outdated business applications. Because they lack the right information at the right time to meet heightened customer expectations, SMBs are challenged in their ability to react to fast-changing market dynamics and grow their revenue. Analyst Sheryl Kingstone cites the need for elimination of silos to create a consistent customer experience across all customer touchpoints in real time. Learn how a better experience allows consumers to interact with the company through their chosen channel with a short resolution cycle, laying the foundation for stronger customer loyalty. |
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The Insider's Guide to ePayment Management
NetSuite partner CyberSource shares its report detailing 30 ePayment management tactics leading online merchants are using to improve business results. Discover proven tactics that can help you cut costs, increase sales conversion and improve operating efficiency.
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The Business Benefits of Software-as-a-Service:
Making the Most of the On-Demand Advantage
Software-as-a-Service — also referred to as On-Demand — represents a breakthrough in technology delivery, serving as a powerful catalyst for changing the value proposition and economics of business management. "SaaS" provides specific business benefits to mid-market companies, serving as the market-leading alternative to sinking valuable investment dollars into high cost of ownership/low return business strategies.
This white paper, one of the NetSuite Business Series for Growing Businesses, explores the business advantages and considerations in moving to "on-demand" — and running your business via Software-as-a-Service. |
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SPIView: NetSuite Edition for Services Companies
This SPIView presents a profile evaluating NetSuite's solutions
for professional services organizations, developed by Service
Performance Insight, a consulting firm that analyses business
solutions for the services sector. "NetSuite provides
a new dynamic for midmarket PSOs," says author David
Hofferberth. "SPI Research expects NetSuite to make
a significant market impact with the right combination of
vision, development and delivery to meet the growing demand
for business management applications for the Professional
Services sector." |
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the white paper |
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Global
CRM: Managing the Multi-National Sales Force
Businesses and governments worldwide have
worked together to lower the barriers to international
trade. However, the requisite business software
for successfully managing sales in multi-national
companies has not kept pace: most CRM systems
cannot manage business growth across borders
and currencies, resulting in poor visibility
across the entire business organization. NetSuite
Global CRM combines the local control needed
to manage the day-to-day sales in a given
country, and provides the roll-up required
for global visibility, tying together direct
and partner selling globally. |
Actionable
Analytics: Creating Competitive Advantage in Growing
and Midsized Businesses with Business Intelligence
"Business intelligence" (BI) is
no longer just the bastion of the very big
companies. Growing and midsized business also
require visibility into all aspects of the
company; accessible to all employees who need
answers to questions in their day-to-day decision-making,
with accurate, reliable and up-to-date information.
This Executive White Paper will outline the
issues, the business ramifications, and the
solutions for the business intelligence requirements
of growing companies. |
True 360 Degree Visibility: The Silver Bullet for SFA
Sales representatives that have an incomplete
view of their customers are losing revenue
for their organizations. This whitepaper demonstrates
how a CRM system that provides true 360°
visibility to customers benefits your bottom
line results. |
How
to Out Sell the Competition: The Benchmarking
Edge for Successful Sales Execution
Smart use of metrics is critical to sales effectiveness. Sales Benchmark Index presents information in this NetSuite White Paper that helps sales management succeed in implementing a data-driven decision making process for sales success. Five steps for developing a sales benchmark are defined, with a list of key metrics you can use.
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The Benefits of a Business Management Software Suite for Small and Mid-Sized Businesses
Overcoming the barriers of stand-alone business
applications is a major challenge to growth
for companies worldwide. Learn how an expanding
organization can better gain control of its
business operations and increase productivity
through integrating its core business management
processes.
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Aberdeen Group: On-Demand Mid-Market CRM: Front-to-Back Office Integration a Clear Differentiator
This Aberdeen Executive Whitepaper discusses
the importance of front-to-back integration
when evaluating CRM vendors. |
Ensuring
an Exceptional Customer Experience in Online
Shopping
Paul Greenberg of Line 56 covers the key landmines
for companies planning an ecommerce venture.
This guide will assist you in planning a successful
web commerce site that will attract and retain
customers — and avoid the anathema of
the abandoned shopping cart. |
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the white paper |
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New Differentiators in Distribution
Distributors have to start thinking differently
to protect their turf and grow new revenue
streams. Unique and specific skill sets valued
by customers will clearly differentiate the
winners from the losers. Modern Distribution
Management Editor Tom Gale covers those skills
required for wholesale distributors to navigate
the turbulent channels of their highly competitive
businesses. |
Maximizing Performance and Profitability in Professional Services Organizations
Companies that provide services account for over 55% of the US economy today — a percentage
that is growing rapidly. This NetSuite White Paper explores the key business processes underpinning successful companies that derive their revenue from the provision of professional services — whether they are standalone service-providing businesses or parts of a larger organization.
Four critical business processes are discussed here:
- Accelerating the time from lead through the contract
- Managing the project from contract through completion
- Improving profitability in the delivery-to-cash cycle
- Managing professional services accounting
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CRM Success for Fast Growing Companies: What Every Small and Mid-Sized Company Needs to Know
This informative whitepaper discusses
the technical challenges and lack
of visibility that affect the
creation of a successful customer
experience through a seamless
value chain, and how to tackle
these issues. Learn how a successful
value chain can be created by
seamlessly integrating your business
partners and implementing a customer
focus. |
TCO
of On-Demand Applications Is Significantly
Better for SMBs and Mid-Market Enterprises
See why the Yankee Group says that the TCO
for on-demand solutions is much better than
that of traditional on-premises solutions
— even when evaluated over a 3 to 5
year period. On-premises solutions require
significant investments in IT infrastructure
and application deployment, support and update
resources. |
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the white paper |
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Sales
Forecasting for Your Business Advantage
With Advanced Sales Forecasting software from
NetSuite, you now have the ability to run
accurate, up-to-the-second sales forecasts
to address your most pressing business questions.
As a result, you can manage your data, and
your business with greater accuracy, speed,
and confidence. |
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the white paper |
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Yankee
Group: Business Reality of the Mid-Market
Real-Time Enterprise
Sheryl Kingstone, Program Manager, The Yankee
Group Read this research paper on the vision
of the real-time enterprise, creating new
operational efficiencies, improving customer
relationships, and making better business
decisions faster. |
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the white paper |
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Aberdeen
Group: Managing the Extended Enterprise for
Midmarket Wholesale Distribution
This Aberdeen Executive Whitepaper focuses
on the challenges facing the small and midmarket
wholesale distributor, as well as the role
of technology in addressing those challenges. |
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the white paper |
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Yankee
Group: Tying Order Management Is Critical
to CRM Success
This Yankee Group whitepaper explores why
it's critical for CRM systems to show an integrated
view of each customer. What most CRM systems
miss is the ability to see transaction history.
Learn how to better serve customers by linking
Order Management and CRM. |
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the white paper |
Learn about NetSuite products by perusing the following datasheets.
Datasheets for NetSuite Products
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